The-Loyalty-Effect--The-Hidden-Force-Behind-Growth-Profits-and-Lasting-Value

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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

Author

: REICHHELD, Frederick et al.

Edition

: 1

Editor

Collation

: Xii, 323p., 24 cm.

Subject

: customer relations customer satisfaction

Publisher

: Brain & Company, Inc.

Year

: 1996

ISBN

: 0-87584-448-0

Call Number

: 658.4 Rei l c.1

Summary :

Copies :

No.	Barcode	Location	No. Shelf	Availability
1	08189826	Perpustakaan Pusat UMY	03	Tersedia
2	08189827	Perpustakaan Pusat UMY	03	Tersedia
3	08189828	Perpustakaan Pusat UMY	03	Tersedia

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