The important role of a library is to provide excellent services to support academic and research activities for users. One of the efforts made by the Yogyakarta Muhammadiyah University (UMY) Library to evaluate and improve the services provided is by conducting user satisfaction surveys. The UMY Library Stakeholder Satisfaction Survey was carried out with the aim of collecting direct information from users about various aspects of the services provided at the library.

The satisfaction survey was conducted from September 2023 to January 2024 using a questionnaire distributed via Google Form and WA Blast to the entire UMY academic community. This method was chosen to facilitate access and participation of respondents in providing feedback related to the assessment of various aspects of services at the UMY Library.

The survey results show a high level of satisfaction with four aspects of service, namely: operational time, room availability, book collection, service quality and activities at the UMY Library. Most respondents expressed their satisfaction with the library's operating hours, with an average rating of 83.95%. In the aspect of room availability, user satisfaction reached 85.7%, although there were several suggestions to improve the comfort of the reading room. Furthermore, in the aspects of book collection and service quality, a satisfaction level of 77.7% was obtained, while library programs and activities received a positive response with a satisfaction level of 70.6%.

Based on the survey results, the UMY library plans to make several improvements and developments. This includes improving comfort and facilities in the reading room, updating book collections, increasing promotion of activities, as well as conducting satisfaction surveys on a scale.

It is hoped that carrying out this survey will provide knowledge about stakeholder satisfaction and can provide very useful feedback for improving and developing services at the UMY Library in the future??.